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Knowledge base

Guides and how-tos

WhatsApp Business comes with a fair number of steps: verification, connecting your number, templates. Here is the explanation per step, whether you are just starting or already using Boomer every day.

Getting started

The complete guide: how Boomer Comms works with WhatsApp

One article that covers it all: what the official WhatsApp platform is, how Boomer Comms and the WhatsApp app work together, how you start conversations and what your team can expect.

Everything you need for a successful Coexistence connection

A few things really have to be in order before you go into the onboarding meeting. This checklist keeps you from getting stuck halfway.

Templates and messages

Why a new conversation can only start with a template

On the official WhatsApp Business Platform you cannot simply send a free-form message first. Here is why, how the 24-hour window works, and how you start a conversation anyway.

Daily use

Using Boomer Comms and the WhatsApp Business app together

Boomer Comms does not replace the WhatsApp Business app, it adds to it. Here is what to do where, so the two reinforce each other instead of getting in each other's way.

What Boomer Comms can and cannot pull from WhatsApp

A few things from WhatsApp do not show up in Boomer Comms: edited messages, group chats, broadcast lists and profile pictures. Here is why, and why we cannot change it.

For your team

You will get WhatsApp messages from your employer, here is how it works

A short, friendly explanation for workers who will start receiving messages from an official WhatsApp number. No app needed, no hassle. Feel free to forward this to your team.

Question not covered here? Email us or call +31 85 250 21 94, and we will help you out personally.